FAQ

📌 Frequently Asked Questions (FAQ)

1. How long will it take to receive my order?

Turnaround times vary by product.

• PJ Sets: Made to order, with a 4–5 week turnaround.

• Ready-to-Ship Items: Ship within 3–5 business days.
  Each product listing includes its specific processing time. Please check the item description before ordering.

• All Other Items: turnaround will state in product description

2. Do you ship internationally?

Yes! We proudly ship worldwide. Shipping rates are calculated at checkout based on your location.

3. Can I cancel or change my order?

You may cancel or change your order within 24 hours of purchase. After that, the order enters processing and cannot be changed or refunded.

4. Do you offer rush orders?

At this time, we do not offer rush processing. Each piece is made with intention, and we appreciate your patience as we create your item.

5. My tracking says delivered, but I didn’t receive my package.

Please double-check with neighbors and your local post office. If it still can’t be located, contact us at [email protected], and we’ll guide you through the next steps.